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Human Resources & ConsultingDeclining

Reservation and Transportation Ticket Agent and Travel Clerk

Operational-level

Also known as: Aircraft Agent, Aircraft Cabin Agent, Airline Agent, Airline Reservation Agent

Human Resources & ConsultingBachelor's Degree

Job Description

Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.
Travel & TourismReservations ManagementHospitalityTransportation ServicesTicketingCustomer ServiceBusiness AdministrationSalesOperations

Skills employers are looking for in 2027

Software and technologies flagged by O*NET as Hot or In-Demand for this role.

Hot technologies
Microsoft AccessMicrosoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft Word
In-demand software
Microsoft ExcelMicrosoft Office softwareMicrosoft Outlook

Future Perspective

Declining Job Market

This field is experiencing contraction with decreasing job opportunities. Consider developing skills in related growing fields.

Impact of AI on this Job

AI will automate routine booking and inquiry tasks through chatbots and smart algorithms, making self-service more prevalent. This shift will allow agents to focus on complex problem-solving, personalized travel planning, and handling unique customer service scenarios that require human empathy and decision-making.

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Salary

$29,021 - $58,043 per year

Estimated for US-wide average

Required Education

Bachelor's Degree

Minimum educational requirement for this position

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