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Human Resources & ConsultingStable

Reservation and Transportation Ticket Agent and Travel Clerk

Operational-level

Also known as: Aircraft Agent, Aircraft Cabin Agent, Airline Agent, Airline Reservation Agent

Human Resources & ConsultingBachelor's Degree

Job Description

Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.
Travel & TourismReservations ManagementHospitalityTransportation ServicesTicketingCustomer ServiceBusiness AdministrationSalesOperations

Skills employers are looking for in 2027

Software and technologies flagged by O*NET as Hot or In-Demand for this role.

In-demand software
Microsoft ExcelMicrosoft Office softwareMicrosoft Outlook

Job Outlook 2025-2035

Projected growth

+2.5%

US average: +3.5%

Job openings

11,800

per year (US)

Jobs today

120,100

in 2025 → 123,100 (2035)

Typical entry education

High school diploma or equivalent

Source: U.S. Bureau of Labor Statistics, Employment Projections; O*NET Bright Outlook. Read the BLS Occupational Outlook Handbook

Work Environment

How this work is typically performed, based on O*NET work context data.

Email & digital communication
Moderate
Working in a team
High
Contact with others
High
Freedom to make decisions
High
Time pressure
High
Time spent sitting
Moderate
Working outdoors
Moderate
Indoor, climate-controlled
High
Dealing with customers
High
Level of competition
Low

Source: O*NET Work Context (v31.0)

Future Perspective

Stable Job Market

This field maintains steady employment levels with consistent demand. Job opportunities remain available with moderate competition.

Career ladder

Often before this role

  • Agent d'accueil
  • Représentant du service client
  • Agent de centre d'appels

Where it can lead

  • Directeur d'agence de voyages
  • Responsable du tourisme
  • Responsable des opérations de transport

Impact of AI on this Job

AI will automate routine booking and inquiry tasks through chatbots and smart algorithms, making self-service more prevalent. This shift will allow agents to focus on complex problem-solving, personalized travel planning, and handling unique customer service scenarios that require human empathy and decision-making.