Also known as: IT Support Technician, Help Desk Specialist
A program that prepares individuals to provide technical assistance, support, and advice to computer users to help troubleshoot software and hardware problems. Includes instruction in computer concepts, information systems, networking, operating systems, computer hardware, the Internet, software app
Graduates can pursue roles as IT Support Technicians, Help Desk Specialists, or Technical Support Analysts in various industries. They are essential for ensuring smooth operation of computer systems and assisting users with their technology challenges.
Impact of AI on this Study
AI automates routine support tasks through chatbots and intelligent systems, shifting the focus for human specialists to more complex troubleshooting, system maintenance, and managing AI-driven support tools. This requires specialists to adapt and develop new skills in AI integration and oversight.