Order Clerk

Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

AI will significantly impact order clerks by automating routine tasks like order entry, processing, and status updates through chatbots and robotic process automation. This will likely reduce the demand for manual order taking, shifting the role towards managing exceptions, handling complex customer inquiries, and ensuring data accuracy. Future order clerks may need enhanced digital literacy and problem-solving skills.