Patient Representative

You arrive at the patient services office in St. Jude Medical Center, located in a bustling district of Charlotte. The fluorescent lights hum to life as you log into your desktop computer. Your screen fills with the familiar interfaces of Epic, the hospital's Electronic Health Record system, Microsoft Outlook, and the internal communication platform. You grab your coffee mug, taking a moment to review your calendar, noting several scheduled phone consultations and an afternoon in-person appointment. The quiet hum of computers signals the official start of your day, a mix of anticipation and routine.