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Medical & WelfareGrowingBright Outlook

Social and Community Service Manager

Mid-level

Also known as: Adoption Services Manager, Adult Daycare Coordinator, Borough Coordinator, Case Manager

Medical & WelfareBachelor's Degree

Job Description

Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.
Social ServicesCommunity OutreachNon-profit ManagementHuman ServicesPublic AdministrationManagementHealthcare AdministrationLeadership

A Day in the Life

You arrive at the community center just before 8:30 AM, the familiar hum of the building already present. Your first task is to power up your computer and open Outlook, scanning new emails. There’s a busy day ahead, marked by meetings and a looming grant deadline. You grab your thermos of coffee, mentally mapping out your priorities, noting a few urgent messages requiring immediate attention.

Skills employers are looking for in 2027

Software and technologies flagged by O*NET as Hot or In-Demand for this role.

In-demand software
Microsoft Office software

Job Outlook 2025-2035

Bright Outlook

O*NET flags this career as a Bright Outlook occupation: grows rapidly over the next decade.

Projected growth

+7.2%

US average: +3.5%

Job openings

18,500

per year (US)

Jobs today

231,000

in 2025 → 247,700 (2035)

Typical entry education

Bachelor's degree

Source: U.S. Bureau of Labor Statistics, Employment Projections; O*NET Bright Outlook. Read the BLS Occupational Outlook Handbook

Work Environment

How this work is typically performed, based on O*NET work context data.

Email & digital communication
High
Working in a team
High
Contact with others
High
Freedom to make decisions
High
Time pressure
High
Time spent sitting
High
Working outdoors
Low
Indoor, climate-controlled
High
Dealing with customers
High
Level of competition
Low

Source: O*NET Work Context (v31.0)

Future Perspective

Growing Job Market

This field is experiencing expansion with increasing job opportunities and career advancement potential. Market demand is rising, with new positions being created.

Career ladder

Often before this role

  • Social Worker
  • Community Outreach Worker
  • Program Coordinator

Where it can lead

  • Executive Director (Non-Profit)
  • Regional Program Director
  • Chief Operating Officer (Social Services)

Impact of AI on this Job

AI will automate administrative tasks, data analysis for program effectiveness, and identify community needs more efficiently, freeing managers for more strategic work. While AI can improve operational efficiency and resource allocation, the essential human elements of empathy, direct supervision, and community engagement will remain central to this role.