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Sales, Marketing & CommsDeclining

Telemarketer

Operational-level

Also known as: Call Agent, Call Center Agent, Call Center Operator, Call Center Representative (Call Center Rep)

Sales, Marketing & CommsBachelor's Degree

Job Description

Solicit donations or orders for goods or services over the telephone.
TelemarketingInside SalesDirect SalesSalesMarketingBusinessCustomer ServiceRetail

Skills employers are looking for in 2027

Software and technologies flagged by O*NET as Hot or In-Demand for this role.

Job Outlook 2025-2035

Projected growth

-21.4%

US average: +3.5%

Job openings

5,800

per year (US)

Jobs today

60,900

in 2025 → 47,800 (2035)

Typical entry education

No formal educational credential

Source: U.S. Bureau of Labor Statistics, Employment Projections; O*NET Bright Outlook.

Work Environment

How this work is typically performed, based on O*NET work context data.

Email & digital communication
High
Working in a team
Moderate
Contact with others
High
Freedom to make decisions
Moderate
Time pressure
High
Time spent sitting
High
Working outdoors
Low
Indoor, climate-controlled
High
Dealing with customers
High
Level of competition
High

Source: O*NET Work Context (v31.0)

Future Perspective

Declining Job Market

This field is experiencing contraction with decreasing job opportunities. Consider developing skills in related growing fields.

Impact of AI on this Job

AI will profoundly transform the telemarketing career, automating much of the initial outreach, lead qualification, and repetitive scripting. This will likely lead to a significant reduction in traditional telemarketer roles, pushing remaining human positions towards more strategic tasks like managing AI campaigns, handling complex negotiations, or building high-value client relationships requiring empathy.