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Human Resources & ConsultingGrowingBright Outlook

Cargo and Freight Agent

Operational-level

Also known as: Air Export Coordinator, Air Export Specialist, Cargo Agent, Cargo Router

Human Resources & ConsultingBachelor's Degree

Job Description

Expedite and route movement of incoming and outgoing cargo and freight shipments in airline, train, and trucking terminals and shipping docks. Take orders from customers and arrange pickup of freight and cargo for delivery to loading platform. Prepare and examine bills of lading to determine shipping charges and tariffs.
LogisticsFreight ManagementSupply Chain OperationsTransportation ManagementBusiness AdministrationOperations ManagementInternational TradeCustomer ServiceOperations

Skills employers are looking for in 2027

Software and technologies flagged by O*NET as Hot or In-Demand for this role.

In-demand software
Microsoft ExcelMicrosoft Office software

Job Outlook 2025-2035

Bright Outlook

O*NET flags this career as a Bright Outlook occupation: grows rapidly over the next decade.

Projected growth

+6.2%

US average: +3.5%

Job openings

9,000

per year (US)

Jobs today

100,300

in 2025 → 106,400 (2035)

Typical entry education

High school diploma or equivalent

Source: U.S. Bureau of Labor Statistics, Employment Projections; O*NET Bright Outlook.

Work Environment

How this work is typically performed, based on O*NET work context data.

Email & digital communication
High
Working in a team
High
Contact with others
High
Freedom to make decisions
High
Time pressure
High
Time spent sitting
High
Working outdoors
Low
Indoor, climate-controlled
Moderate
Dealing with customers
Moderate
Level of competition
Moderate

Source: O*NET Work Context (v31.0)

Future Perspective

Growing Job Market

This field is experiencing expansion with increasing job opportunities and career advancement potential. Market demand is rising, with new positions being created.

Career ladder

Often before this role

  • Commis à l'expédition
  • Assistant répartiteur
  • Manutentionnaire d'entrepôt

Where it can lead

  • Gestionnaire de la logistique
  • Analyste de la chaîne d'approvisionnement
  • Superviseur des opérations

Impact of AI on this Job

AI will significantly impact this career by automating route optimization, real-time tracking, and document processing, such as bills of lading. Agents will increasingly focus on managing complex exceptions, customer relationship management, and leveraging AI tools to enhance efficiency and decision-making in logistics.