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Tech & EngineeringDeclining

Computer User Support Specialist

Operational-level

Also known as: Application Customer Service Representative (Application CSR), Application Support Engineer, Applications Analyst, Automatic Data Processing Customer Liaison (ADP Customer Liaison)

Tech & EngineeringBachelor's Degree

Job Description

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
IT SupportTechnical SupportHelp DeskComputer HardwareSoftware TroubleshootingInformation TechnologyCustomer ServiceSoftwareSTEMTechnology

A Day in the Life

You walk into the office building downtown, grab a coffee, and head to your cubicle. The fluorescent lights hum, and you boot up your workstation. First, you check your Outlook for any urgent emails from overnight. Then, you open the IT ticketing system, ServiceNow, scanning the queue. Three new tickets since yesterday: "Printer not working," "Software installation error," and "Outlook keeps crashing." You pick the printer issue, a common start to the day.

Skills employers are looking for in 2027

Software and technologies flagged by O*NET as Hot or In-Demand for this role.

Hot technologies
AJAXAdobe AcrobatAdobe Creative Cloud softwareAdobe IllustratorAdobe InDesignAdobe PhotoshopAmazon RedshiftAmazon Web Services AWS softwareAnsible softwareApache CassandraApache HadoopApache HiveApache KafkaApache MavenApache Subversion SVNApache TomcatApple iOSApple macOSAtlassian ConfluenceAtlassian JIRAAutodesk AutoCADAutodesk RevitBashBentley MicroStation+89
In-demand software
Apple iOSApple macOSFirewall softwareLinuxMicrosoft Active DirectoryMicrosoft Azure softwareMicrosoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft WindowsServiceNowStructured query language SQL

Job Outlook 2025-2035

Projected growth

-3.5%

US average: +3.5%

Job openings

39,700

per year (US)

Jobs today

750,600

in 2025 → 724,400 (2035)

Typical entry education

Some college, no degree

Source: U.S. Bureau of Labor Statistics, Employment Projections; O*NET Bright Outlook. Read the BLS Occupational Outlook Handbook

Work Environment

How this work is typically performed, based on O*NET work context data.

Email & digital communication
High
Working in a team
High
Contact with others
High
Freedom to make decisions
High
Time pressure
Moderate
Time spent sitting
High
Working outdoors
Low
Indoor, climate-controlled
High
Dealing with customers
Low
Level of competition
Moderate

Source: O*NET Work Context (v31.0)

Future Perspective

Declining Job Market

The outlook for Computer User Support Specialists is declining, with about 39,700 job openings expected each year through 2035. The typical annual wage is about $61,860. With experience, you can advance into roles like Network Administrator or IT Manager.

Career ladder

Often before this role

  • IT Help Desk Technician
  • Technical Support Representative
  • Customer Service Representative (Tech)

Where it can lead

  • Network Administrator
  • Systems Administrator
  • IT Manager

Impact of AI on this Job

AI tools will increasingly automate routine support tasks like password resets and basic troubleshooting through chatbots and virtual assistants. This will shift the role towards handling more complex, novel, and interpersonal problems that require empathy, critical thinking, and nuanced understanding, making the human element even more crucial.

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Salary

$61,860

Median annual wage, BLS 2025

Required Education

Bachelor's Degree

Minimum educational requirement for this position

Relevant Studies

Based on job level & field

Computer Support Specialist

Bachelor • Tech & Engineering • 4 years

Technical Specialist

Vocational • Tech & Engineering • 1 year

Computer Installation and Repair Technology/Technician

Bachelor • Social Sciences • 4 years

Computer Hardware Technology/Technician

Bachelor • Social Sciences • 4 years

Computer Systems Networking and Telecommunications

Bachelor • Tech & Engineering • 4 years

Network and System Administration/Administrator

Bachelor • Tech & Engineering • 4 years

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