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Hospitality, Travel, & FoodStable

Concierge

Operational-level

Also known as: Activities Concierge, Chef Concierge, Club Concierge, Concierge

Hospitality, Travel, & FoodBachelor's Degree

Job Description

Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.
HospitalityGuest ServicesHotel ManagementTourismFront Office OperationsCustomer ServiceBusiness AdministrationCommunications

Skills employers are looking for in 2027

Software and technologies flagged by O*NET as Hot or In-Demand for this role.

In-demand software
Microsoft ExcelMicrosoft Office softwareMicrosoft Outlook

Job Outlook 2025-2035

Projected growth

+2.6%

US average: +3.5%

Job openings

6,900

per year (US)

Jobs today

50,200

in 2025 → 51,500 (2035)

Typical entry education

High school diploma or equivalent

Source: U.S. Bureau of Labor Statistics, Employment Projections; O*NET Bright Outlook. Read the BLS Occupational Outlook Handbook

Work Environment

How this work is typically performed, based on O*NET work context data.

Email & digital communication
High
Working in a team
High
Contact with others
High
Freedom to make decisions
High
Time pressure
High
Time spent sitting
Moderate
Working outdoors
Low
Indoor, climate-controlled
High
Dealing with customers
High
Level of competition
Moderate

Source: O*NET Work Context (v31.0)

Future Perspective

Stable Job Market

This field maintains steady employment levels with consistent demand. Job opportunities remain available with moderate competition.

Career ladder

Often before this role

  • Agent de réception
  • Bagagiste
  • Agent de services à la clientèle

Where it can lead

  • Chef concierge
  • Responsable des relations clients
  • Directeur d'hôtel

Impact of AI on this Job

AI will automate many routine concierge tasks such as basic information retrieval, bookings, and common inquiries, making initial service delivery more efficient. This shift will elevate the human concierge's role, requiring them to focus more on complex problem-solving, highly personalized experiences, and leveraging their unique human touch. Concierges will likely become adept at utilizing AI tools to enhance their service, ensuring their value lies in delivering bespoke experiences and nuanced interactions.