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Which studies lead to becoming a First-Line Supervisors of Office and Administrative Support Worker?

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Human Resources & ConsultingStableBright Outlook

First-Line Supervisors of Office and Administrative Support Worker

Operational-level

Also known as: Accounting Administrator, Accounting Clerks Supervisor, Accounting Director, Accounting Manager

Human Resources & ConsultingBachelor's Degree

Job Description

As a First-Line Supervisor of Office and Administrative Support Workers, you lead teams of clerical and administrative staff. You coordinate daily activities, determine priorities, and ensure tasks are completed efficiently. Much of your day involves communication, whether through phone calls, emails, or face-to-face discussions with your team and other departments. This role suits someone who enjoys monitoring progress, solving problems with critical thinking, and coaching others to succeed.
Office ManagementAdministrative SupervisionSupport Staff LeadershipHuman ResourcesBusiness AdministrationTeam ManagementWorkforce PlanningCustomer ServiceOperations

A Day in the Life

You arrive at the downtown Atlanta office just before 8 AM. Your desk in the open-plan office is ready, dual monitors glowing. You open Microsoft Outlook to scan overnight emails, then launch Microsoft Teams to check urgent messages from your team. Your calendar for the day, packed with check-ins and a department meeting, loads up. You mentally prioritize, knowing the first hour will define the flow for your administrative support team.

Skills employers are looking for in 2027

Software and technologies flagged by O*NET as Hot or In-Demand for this role.

Hot technologies
Adobe AcrobatApple macOSFacebookGoogle DocsHenry Schein DentrixIBM SPSS StatisticsIntuit QuickBooksMEDITECH softwareMicrosoft AccessMicrosoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft ProjectMicrosoft SharePointMicrosoft TeamsMicrosoft VisioMicrosoft WindowsMicrosoft WordMozilla FirefoxOracle DatabaseOracle PeopleSoftSAP softwareSalesforce software+3
In-demand software
Microsoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPoint

Job Outlook 2025-2035

Bright Outlook

O*NET flags this career as a Bright Outlook occupation: has a large number of job openings.

Projected growth

+0.1%

US average: +3.5%

Job openings

127,400

per year (US)

Jobs today

1,506,100

in 2025 → 1,507,000 (2035)

Typical entry education

High school diploma or equivalent

Source: U.S. Bureau of Labor Statistics, Employment Projections; O*NET Bright Outlook.

Work Environment

How this work is typically performed, based on O*NET work context data.

Email & digital communication
High
Working in a team
High
Contact with others
High
Freedom to make decisions
High
Time pressure
High
Time spent sitting
High
Working outdoors
Low
Indoor, climate-controlled
High
Dealing with customers
High
Level of competition
Moderate

Source: O*NET Work Context (v31.0)

Future Perspective

Stable Job Market

This career has a stable outlook through 2035, with numerous job openings expected—about 127,400 annually. While employment is projected to change only slightly, opportunities are strong. The median annual wage is around $69,500, and an Associate's Degree is typically needed to enter this field, with many advancing from administrative roles.

Career ladder

Often before this role

  • Administrative Assistant
  • Customer Service Representative
  • Data Entry Clerk

Where it can lead

  • Office Manager
  • Operations Manager
  • Department Manager

Impact of AI on this Job

AI will automate many routine administrative tasks, shifting the focus for these supervisors from basic task coordination to managing technology integration and higher-level problem-solving. Supervisors will need to guide their teams in leveraging AI tools, focusing more on strategic oversight, data analysis, and developing employees' complex skills rather than routine administrative workflows.

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Salary

$69,500

Median annual wage, BLS 2025

Required Education

Bachelor's Degree

Minimum educational requirement for this position

Relevant Studies

Based on job level & field

Office Management and Supervision

Bachelor • Business & Economics • 4 years

Administrative Assistant and Secretarial Science, General

Bachelor • Business & Economics • 4 years

General Office Occupations and Clerical Services

Bachelor • Business & Economics • 4 years

Business/Office Automation/Technology/Data Entry

Bachelor • Business & Economics • 4 years

Executive Assistant

Vocational • Business & Economics • 1 year

Human Resources

Vocational • Social Sciences • 3 years

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