Postal Service Clerk

Perform any combination of tasks in a United States Postal Service (USPS) post office, such as receive letters and parcels; sell postage and revenue stamps, postal cards, and stamped envelopes; fill out and sell money orders; place mail in pigeon holes of mail rack or in bags; and examine mail for correct postage. Includes postal service clerks employed by USPS contractors.

AI will increasingly automate sorting, package tracking, and routine customer inquiries via chatbots, potentially reducing the need for manual clerical tasks. While human clerks will still handle complex customer service and physical mail requiring judgment, their role may shift towards overseeing automated systems and focusing on nuanced interactions. This could lead to a decline in demand for purely transactional roles.