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Human Resources & ConsultingGrowingBright Outlook

Freight Forwarder

Operational-level

Also known as: Air Cargo Agent, Air Export Agent, Air Export Clerk, Air Export Coordinator

Human Resources & ConsultingBachelor's Degree

Job Description

Research rates, routings, or modes of transport for shipment of products. Maintain awareness of regulations affecting the international movement of cargo. Make arrangements for additional services, such as storage or inland transportation.
Freight ForwardingLogisticsSupply Chain ManagementInternational TradeBusinessOperations ManagementTransportationCustomer ServiceOperations

A Day in the Life

You arrive at your office in Houston, the air already buzzing, and grab a coffee. Your monitor lights up with overnight emails from Asia, immediately signaling urgent updates. You open your Transport Management System, CargoWise, prioritizing today’s tasks: clearing inbound containers, booking outbound air freight. The phone rings—it’s a client asking for an update on their electronics shipment currently awaiting customs clearance.

Skills employers are looking for in 2027

Software and technologies flagged by O*NET as Hot or In-Demand for this role.

In-demand software
Microsoft ExcelMicrosoft Office softwareMicrosoft Outlook

Job Outlook 2025-2035

Bright Outlook

O*NET flags this career as a Bright Outlook occupation: grows rapidly over the next decade.

Projected growth

+6.2%

US average: +3.5%

Job openings

9,000

per year (US)

Jobs today

100,300

in 2025 → 106,400 (2035)

Typical entry education

High school diploma or equivalent

Source: U.S. Bureau of Labor Statistics, Employment Projections; O*NET Bright Outlook.

Work Environment

How this work is typically performed, based on O*NET work context data.

Email & digital communication
High
Working in a team
High
Contact with others
High
Freedom to make decisions
Moderate
Time pressure
High
Time spent sitting
High
Working outdoors
Low
Indoor, climate-controlled
High
Dealing with customers
High
Level of competition
Moderate

Source: O*NET Work Context (v31.0)

Future Perspective

Growing Job Market

The outlook for Freight Forwarders is growing rapidly, with about 9,000 job openings expected each year through 2035 and a projected employment growth of 6.2%. The median annual wage is $52,260. With experience, you can advance to roles like Logistics Manager or Supply Chain Manager, specializing in broader aspects of product movement.

Career ladder

Often before this role

  • Shipping Clerk
  • Logistics Assistant
  • Customs Entry Clerk

Where it can lead

  • Logistics Manager
  • Supply Chain Manager
  • International Trade Specialist

Impact of AI on this Job

AI will significantly impact freight forwarders by automating tasks like rate comparison, route optimization, and document processing. While core human skills in negotiation and problem-solving will remain, AI tools will enhance efficiency, allowing professionals to focus on complex client relationships and strategic decision-making in the next 5-10 years.